Refund policy

30-Day Money-Back Guarantee We want you to love your PureFlow Home purchase. If you're not completely satisfied, we offer a full refund within 30 days of delivery — no hassle, no questions asked.

How to Request a Return Contact us through our store's contact page within 30 days of receiving your order. Include your order number and reason for return. We'll respond within 1–2 business days with next steps.

Conditions Items must be unused, undamaged, and in their original packaging. We reserve the right to deny refunds for items that show signs of use or damage not caused by us.

Refund Processing Once your return is approved, refunds are issued to your original payment method within 5–10 business days.

Damaged or Defective Items If your item arrives damaged or defective, contact us immediately with photos. We'll send a replacement or issue a full refund at no cost to you.

Non-Returnable Items Sale items and items marked as final sale are not eligible for returns.